Refund policy

At The Collector Hub, we want you to be satisfied with your purchase. We accept eligible returns within 30 days of delivery.

Eligibility for Returns

To be eligible for a return, the item must be:

• Returned within 30 days of delivery.

• In the same condition in which it was received.

• Returned with all original packaging, accessories, and included materials when applicable.

We may request information or photographs of the item to help verify the condition of the product.

Return Shipping

The Collector Hub will cover the cost of return shipping for eligible returns.

Please contact us before sending an item back so we can provide the appropriate return instructions.

Refunds

Once we receive and inspect the returned item, we will process the refund to the original payment method used for the purchase.

If the original payment was made through PayPal, the refund will be issued through PayPal.

Please allow reasonable processing time for the refund to appear in your account after it has been issued. The time required for the funds to become available may also depend on your payment provider.

No Restocking Fee

The Collector Hub does not charge a restocking fee for eligible returns.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Please include your order information and photographs of the issue so that we can review the situation and assist you.

Non-Returnable Situations

Items that have been altered, damaged after delivery, or returned in a condition that differs materially from the condition in which they were received may not qualify for a refund.

Contact Us

For questions regarding returns or refunds, please contact:

The Collector Hub
W208N16908 N Center St
Jackson, WI 53037
United States

Phone: +1 360 491 2537
Email: support@thecollectorhub.shop